"We spent years running back and forth from the kitchen to the backyard every time we grilled. Now, everything is right where we need it."

The kitchen is beautiful - We are blown away. We used the White Glove Service - It was so nice to just sit back and watch our dream come together right before our eyes! Now we can enjoy our new oasis with family and friends. Thanks for a great experience.

Mack & Jenny Loudon

White Glove VIP

Let our experts do all of the heavy lifting and installation while you kick back and sip a nice cool drink!

That's what you get when you choose the White Glove VIP treatment! Our expert installers will deliver and set up your entire kitchen and remove the trash. They are authorized to do minor "repairs" and "adjustments" which can save a lot of headaches!

White Glove VIP is INCLUDED with some finished outdoor kitchen models, but if it isn't you can simply ask your consultant when you place your order and they can get you set up.

Shipping & Installation

 Shipping Specifications

All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, bigridgeoutdoorkitchens.com can not be held responsible for damages that may occur during delivery. When using a freight forwarder, InspiredPatio.com's liability ends when the freight is transferred to the freight forwarder. It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. Inspired Patio is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery and white glove is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

Remote or hard-to-reach areas (example: Martha’s Vineyard, etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of the additional charges.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

 We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which Freightways carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.

Our in-stock orders typically take about 7-14 business days to reach a customer. Any custom orders will take approximately 3-6 weeks. We ship to continental U.S. locations only.

  

Delivery Inspection

 Over 99% of deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

Important! You have 3 business days to call us at 423-248-2388 to report any damage.
Standard Delivery:

If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 423-248-2388 to report the damage.

Freight Delivery:
If you authorize the freight company to leave freight without a signature, InspiredPatio.com cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition. When using a freight forwarder, inspiredpatio.com's liability ends when the freight is transferred to the freight forwarder.
 
Delaying Delivery:
 
You will be contacted and asked by the freight carrier to schedule the delivery of your shipment. Your delivery appointment needs to be scheduled within 2 days of when the freight carrier contacts you to arrange shipping. If you delay your shipment past that point, the carrier may impose additional fees such as a daily storage fee. This cost would be the customers responsibility, Inspired Patio will not pay for additional fees related to delays in delivery caused by the customer. If you need to delay your delivery, please ask us prior to shipping and we will most times hold your order and ship it when the delivery time is better for you. If the shipment has already shipped, let us know and we will work with the carrier to get you as low of fees as possible, however, we don't control the carriers fee assessments so we can't control the final costs.
 
If the carrier attempts delivery and they are not able to deliver, (example: customer is not there to receive it) it will be brought back to the terminal. This will likely result in a re-delivery fee or other fees including potential storage fees. These fees as the responsibility of the customer, Inspired Patio will not pay fees resulting from the customer not accepting the delivery. Please plan for the delivery of your products and ensure someone is there to receive and inspect the shipment.
 

If your order ships via freight, please follow these steps:

Step 1 Ensure that the pallet/piece count on the pallets matches the number of pallets/pieces you ordered.

If a pallet(s) or piece(s) is missing:

  • Note this on the delivery receipt before you sign. Example: “Received 4 of 5 pieces”
  • Call us at 423-248-2388 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

Step 2 Inspect the packaging for external damage.

If you notice exterior damage:

  • Open the box and inspect for concealed damage before signing the delivery receipt. If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at 423-248-2388. ( If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible. )
  • Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing.
Please Note Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

Step 3 If there is no visible external damage, please sign for your freight.

Step 4 Please inspect your items for concealed damage after the driver has left. **IMPORTANT** It is the customers responsibility to open every package and inspect closely for concealed damage. We understand you may not use the equipment for several weeks after delivery. However, we only have a 3 day window to report the damage to be able to process a claim against the carrier. Therefore, if the concealed damage is not noted from our clients within the 3 days after delivery, InspiredPatio.com will not be held responsible for replacement or refunds as a result. We will however, work with the client to help them file a claim with the carrier as well as assist in obtaining new product at the customers expense.

Step 5 If there are any concealed damages noted, the customer must furnish pictures clearly showing the damage and the original packaging condition. Also, the original packaging must be kept until we are able to complete the investigation. Simple cell phone pictures are acceptable so long as the clearly show the damage. Send pictures to cs@InspiredPatio.com or call 423-248-2388 for assistance. This requirement is necessary to facilitate quick claims resolution with the shipper. Failure to provide information including but not limited to pictures of the damages will result in customer accepting responsibility for the damage. In this instance the customer must work with the shipper directly and inspiredpatio.com will not be help responsible for any damages.

Minor scuffs and scratches, broken stone: Due to the nature of shipping and unpacking heavy or bulky products, it should be expected that some minor scuffs and scratches or stones coming loose can occur. These should not affect the functionality of significantly impair the appearance of the product. Each outdoor kitchen comes with extra stone and adhesive so you can replace any missing or damaged stone easily. Please note that when the product is prepared for shipment, it undergoes final inspection in our quality department. Inspired Patio packages the products for long shipment. InspiredPatio.com is not responsible for these minor imperfections, though we will work with the customer to repair them when ever possible. Customer Satisfaction is important to us, please call us at 423-248-2388 and we will do what we can to assist you.

 

Important! You have 3 business days to call us at 423-248-2388 to report any damage either obvious or concealed. In the rare event an item is the wrong size or there is a defect in workmanship, we will work with you to replace the item promptly once we receive the necessary information and photos of the defect.

If you have any questions, please feel free to contact us at 423-248-2388. We will assist you throughout the process.

 

15 Day No-Hassle Returns

Here at Inspired Patio, we want you to have a great experience with us! That’s why we offer a simple, crystal clear return policy. We allow you to return all new, unused, and resalable items in their original packaging within 15 days of delivery for a full refund (minus actual shipping costs we incurred). 

If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we’ll work with you to get it replaced.

If your return will be coming back via freight truck, we will require you to get us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.

Customer must obtain an RMA PRIOR to returning the product. CUSTOM ORDERS CAN NOT BE CANCELLED or RETURNED. ALL OUTDOOR KITCHENS REGARDLESS OF TYPE ARE CONSIDERED CUSTOM ORDERS AS THEY ARE MADE SPECIFICALLY FOR EACH CUSTOMER, MADE TO ORDER MANUFACTURING NOT BATCH BUILDING.

To obtain an RMA, prior to sending the product back, Call Us @ 423-248-2388 or email cs@InspiredPatio.com. Please fill out the form and email it to cs@InspiredPatio.com or call 423-248-2388 for further instructions. As always, please call us at 423-248-2388 to have us guide you through the process.