Refund and Returns Policy – Inspired Patio

Overview

15 Day No-Hassle Returns

Here at InspiredPatio.com, we want you to have a great experience with us! That’s why we offer a simple, crystal clear return policy. We allow you to return all new, unused, and resalable items in their original packaging within 15 days of delivery for a full refund (minus actual shipping costs we incurred). Naturally, if your return is because of our error, we’ll eat these shipping costs. Return shipping is the responsibility of the customer.

If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we’ll work with you to get it replaced.

If your return will be coming back via freight truck, we will require you to get us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.

Customer must obtain an RMA PRIOR to returning the product. CUSTOM ORDERS CAN NOT BE CANCELLED or RETURNED. ALL OUTDOOR KITCHENS REGARDLESS OF TYPE ARE CONSIDERED CUSTOM ORDERS AS THEY ARE MADE SPECIFICALLY FOR EACH CUSTOMER, MADE TO ORDER MANUFACTURING NOT BATCH BUILDING.

To obtain an RMA, prior to sending the product back, email us at [email protected] . Please fill out the form and email it to [email protected]

We allow you to return all new, unused, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred). Custom orders are not eligible for return. Gas appliances that have been connected to a fuel source are not eligible for a refund. Please call us for details.

No Restocking Fee

Most companies charge a 15% or more restocking fee. We want you to be happy with your purchase, so we don’t have a restocking fee. However, customer is responsible for shipping costs incurred both ways. Custom orders are not eligible for return. See our returns policy for more information.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]